Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect personal information when you use the app and related services.
1. Information we collect
We may collect the following types of information:
- Account and profile: Name, email address, phone number, date of birth (where applicable), class or grade, and other details you provide when you register or enroll.
- Payment information: Payments for subscriptions are processed by authorized payment partners (including Razorpay). Card, UPI, wallet, or bank details are handled by the payment provider under their security standards; we do not store full card numbers on our servers.
- Usage data: IP address, browser type, device information, pages or screens viewed, approximate timestamps, and similar analytics to improve the product.
- Learning activity: Progress, quiz or challenge results, and related metrics tied to your account to power features such as dashboards.
- Communications: Messages you send to support and records needed to assist you.
2. How we use your information
- To provide, operate, and improve the app and our educational content.
- To process payments, manage subscriptions, and send transactional receipts or notices.
- To communicate about your account, service updates, and support requests.
- To analyze usage in aggregate so we can improve performance and user experience.
- To meet legal obligations and protect the rights, safety, and security of our users and our services.
- Where you have opted in, to send promotional or educational communications you can opt out of at any time.
3. Sharing of information
We do not sell your personal information. We may share information only as follows:
- Service providers: Hosting, analytics, customer support tools, and payment processors (e.g. Razorpay) who process data on our behalf under contractual obligations.
- Legal and safety: When required by law, regulation, legal process, or to protect our rights, users, or the public.
- With your consent: When you ask us to share information for a specific purpose.
- Business transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.
4. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. Payment transactions are processed over secure connections with our payment partners. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
5. Cookies and similar technologies
We may use cookies and similar technologies to keep you signed in, remember preferences, and understand how our services are used. You can control cookies through your browser settings.
6. Data retention
We retain personal information for as long as needed to provide the services, meet legal requirements, resolve disputes, and enforce our agreements. Some records may be kept longer where required by law or legitimate business needs.
7. Children’s privacy
The app is intended for learners including school-age students. Where a user is under 18, we require that a parent or guardian consents to registration and use of the service as applicable. Parents or guardians may contact us to access, correct, or delete a child’s information where permitted by law.
8. Your rights
Depending on applicable law, you may have the right to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below.
9. International transfers
If you access our services from outside India, your information may be processed in India or other countries where we or our providers operate, in accordance with this policy and applicable law.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Material changes may be communicated through the service or by email where appropriate.
11. Contact
MathLab Institute
Ernakulam, Kerala, India
Email: support@mathlabinstitute.com
Phone: +91 82814 41545